Asked by Maricarmen Fierros on May 01, 2024
Verified
The fundamental concept of CRM is to treat different customers differently because their needs differ and their value to the company may also differ.
Fundamental Concept
A basic, essential idea or principle that serves as the foundation for a system, theory, or study.
- Gain insight into the underlying theories and importance of Customer Relationship Management (CRM).
Verified Answer
VA
vishal aggarwalMay 07, 2024
Final Answer :
True
Explanation :
CRM (Customer Relationship Management) focuses on understanding and addressing the varying needs and values of different customers to build stronger relationships and enhance customer satisfaction and loyalty.
Learning Objectives
- Gain insight into the underlying theories and importance of Customer Relationship Management (CRM).
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