Asked by Nanda Fauzan Noufal on Jun 23, 2024
Verified
The definition of quality adopted by The American Society for Quality is a customer-oriented definition.
American Society For Quality
An organization dedicated to promoting and advancing quality tools, principles, and practices in workplaces and communities around the world.
- Identify various definitions and dimensions of quality, including customer-oriented definitions.
Verified Answer
ED
Executive Director Of SSTJun 28, 2024
Final Answer :
True
Explanation :
The American Society for Quality defines quality as "the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs." This definition has a strong focus on meeting the needs and expectations of the customer.
Learning Objectives
- Identify various definitions and dimensions of quality, including customer-oriented definitions.
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