Asked by Bobby Ramoz on Jul 25, 2024
Verified
The customer should be given the benefit of doubt even if the salesperson feels that the customer is dishonest.
Benefit of Doubt
Giving someone the presumption of innocence or believing their intentions or explanations unless proven otherwise.
Dishonest
Lacking honesty; inclined to lie, cheat, or steal.
- Recognize the fundamental principles of professional selling and their influence on customer relationships.
- Comprehend the importance of trust and mutual respect in fostering enduring business partnerships.
Verified Answer
TD
Thamar DelvaJul 27, 2024
Final Answer :
True
Explanation :
In customer service, it's important to maintain a positive and trusting relationship with customers. Giving the benefit of the doubt can help resolve conflicts and maintain customer loyalty, even if there's a suspicion of dishonesty.
Learning Objectives
- Recognize the fundamental principles of professional selling and their influence on customer relationships.
- Comprehend the importance of trust and mutual respect in fostering enduring business partnerships.
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