The critical-incident method requires managers to keep a record of specific examples of the employee acting in ways that are either effective or ineffective.

Critical-incident Method

A performance appraisal method focusing on the most significant actions of an employee that directly contribute to job success or failure.

Managers

Individuals responsible for planning, leading, organizing, and controlling resources to achieve specific goals within an organization.

Specific Examples

Specific examples are detailed instances or cases that are used to clarify, illustrate, or support a broader point, concept, or argument.