Asked by Michaela Pfaff on Jun 23, 2024

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Succession management used to focus mainly on the CEO.However,there must be a pipeline of talent for the most critical roles that provide long-term value to the organization.Which of the following might be considered as one of these critical roles?

A) scientists or customer relationship specialists
B) managers or front-line supervisors
C) administrators or marketing specialists
D) employees and managers

Customer Relationship Specialists

Professionals who focus on building and maintaining positive relationships between a company and its customers, often managing inquiries, complaints, or customer service.

Critical Roles

Positions within an organization that are deemed essential for the execution of its strategic goals and operational continuity.

  • Identify critical roles within organizations that benefit from succession management.
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Vicki GanguliJun 28, 2024
Final Answer :
A
Explanation :
These roles are critical in creating and maintaining the organization's products and relationships with customers, both of which provide long-term value. Managers, front-line supervisors, and administrators may also be important, but they are typically more focused on short-term operations rather than long-term strategic value. Employees and managers are too broad categories to be considered specific critical roles.