Juana and Carl are reviewing their company's balanced scorecard strategic objectives when they discover a problem. Which of the following is not a correct matching of a strategic objective to its performance perspective in their company's BSC?

A) The strategic objective in the learning and growth perspective is to reduce the number of employees who chose to leave the company for jobs elsewhere.
B) The strategic objective in the customer perspective is to make the customer happy.
C) The strategic objective in the financial perspective is to reduce shipping errors.
D) The strategic objective in the internal processes perspective is to improve delivery times of products shipping to customers.

Question

Danielle Griffin · Accepted Answer

Final Answer : C, Explanation :  Reducing shipping errors is more aligned with the internal processes perspective as it focuses on improving operational efficiencies and effectiveness, rather than directly impacting financial metrics.

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Learning Objectives

Learning Objectives

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