Which of the following is not one of the four performance perspectives included in the balanced scorecard?

A) financial
B) internal processes
C) research and development
D) customer

Research And Development

Activities undertaken by a company to innovate and introduce new products or improve existing products or processes.

Performance Perspectives

Different angles from which to evaluate and assess the performance of a company or organization, often used in strategic management and balanced scorecards.

Internal Processes

The procedures and activities carried out within an organization to achieve its business objectives.