Why would organizations wish to implement a system like the balanced scorecard?

A balanced scorecard tallies organizational performance in financial, customer service, internal process, and innovation and learning areas.
The balanced scorecard identifies the need to measure both outcomes and drivers of performance. For the customer, internal business process, and learning and growth perspectives, a series of outcome and performance driver measures are identified.
The balanced scorecard can be used in a manner that recognizes the objectives of a number of the different stakeholders of the organization. This increases the chance that the range of dimensions considered will be complete. The objectives of shareholders and customers can be recognized, with the establishment of performance measures under the financial and customer perspectives respectively. The objectives of employees can be recognized in the innovation and learning perspective. Other objectives might usefully be incorporated into the development of balanced scorecards for specific organizations in both the public and private sector. It should be noted that some stakeholders, such as suppliers, governments, local communities and the environment, are not explicitly recognized by the four perspectives.