It is acceptable to place blame on the customer in denying a claim to protect the company from liability.

Place Blame

The act of attributing fault or responsibility for a mistake or wrongdoing to someone.

Denying A Claim

Denying a claim involves rejecting an insurance or financial request for payment due to reasons such as lack of coverage or failure to meet policy conditions.

Company Liability

The legal and financial responsibilities or obligations that a corporation may have due to its actions or policies.