Asked by Ronald Blair on May 27, 2024
Verified
Claim refusals are not necessary when a warranty does not apply or has expired or a customer has misused a product.
Claim Refusals
Instances when requests or demands are not granted or acknowledged positively, often in business or customer service contexts.
Warranty
A guarantee provided by a manufacturer or seller regarding the condition of a product and pledging to repair or replace it if necessary within a specified period.
- Understand the significance of offering logical and coherent reasons when declining messages.
- Explore the moral and legal elements involved in the dissemination of bad news.
Verified Answer
JA
Jenika AtanacioMay 27, 2024
Final Answer :
False
Explanation :
Claim refusals are necessary even when a warranty does not apply, has expired, or a customer has misused a product, as they provide official documentation and explanation regarding the decision not to honor a claim, maintaining clear communication and legal clarity.
Learning Objectives
- Understand the significance of offering logical and coherent reasons when declining messages.
- Explore the moral and legal elements involved in the dissemination of bad news.
Related questions
When Delivering Bad News, You Should First Determine If the ...
It Is Acceptable to Place Blame on the Customer in ...
When You Deliver Bad News About Business Transactions (Such as ...
Whether or Not You Should Apologize When Delivering Bad News ...
To Avoid Defamation Charges,which of the Following Would Be the ...