Asked by Osama Al-bahnasi on May 25, 2024
Verified
In responding favorably to a claim even though the customer was at fault,what should you try to accomplish in the body of your message?
Favorably to a Claim
A response or decision that supports or approves a particular request or assertion.
Customer at Fault
A situation where the customer is responsible for a mistake, issue, or problem that has arisen.
Body of Your Message
The body of your message is the main part of a communication, containing the essential information or content being conveyed.
- Understand the significance of tone and content within business communications.
- Understand the moral principles involved in composing recommendation letters and addressing claims or adjustments.
Verified Answer
RB
Ragien BrightMay 25, 2024
Final Answer :
In the body of the message,you want to discourage such claims in the future by steering the customer in the right direction.In addition,you don't want to imply that you will grant similar claims in the future.The challenge is to deliver the message diplomatically,without being condescending or preachy.
Learning Objectives
- Understand the significance of tone and content within business communications.
- Understand the moral principles involved in composing recommendation letters and addressing claims or adjustments.
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