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Asked by Andrew Young on Aug 01, 2024

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If you plan to grant a claim made by a customer who's clearly at fault

A) pinpoint the customer's shortcomings to discourage future mistakes.
B) discourage future mistakes without insulting the customer.
C) scold the customer to discourage future mistakes.
D) post the situation on social media to discourage future mistakes.
E) specifically identify exactly what the customer did wrong.

Customer's Shortcomings

Refers to the limitations or areas of improvement identified in a customer's needs or behaviors.

Social Media

Digital tools that facilitate the creation, sharing, and exchange of information, ideas, career interests, and other forms of expression via virtual communities.

Claim

A statement made by a party in a dispute, asserting a right or fact.

  • Comprehend the importance of tone and content in business communications.
  • Grasp the ethical considerations in writing recommendation letters and handling claims or adjustments.
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Verified Answer

CJ
Chahine JebabliAug 07, 2024
Final Answer :
B
Explanation :
It's important to discourage future mistakes without insulting the customer. Pointing out their shortcomings or scolding them will not improve the situation, and could even damage the customer relationship. Instead, focus on how to prevent similar mistakes in the future without placing blame on the customer.

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