Erin, the owner of a local children's clothing store, has a strong reputation for anticipating her customers' needs, listening to her customers, and creatively responding to her customers' needs. In the language of TQM, she is

A) effective.
B) proactive.
C) customer-centered.
D) progressive.
E) empowered.

Proactive

Acting preemptively to address a forthcoming scenario rather than simply reacting to situations as they occur.

Customer-Centered

An approach that focuses on creating a positive experience for the customer by understanding and meeting their needs.

Progressive

Pertaining to policies or ideas that aim for social improvement by advocating for change and reform, often focusing on fairness, equality, and innovation.