Asked by Victoria Grose on Apr 30, 2024
Verified
The Dale Carnegie Institute offers tips for building rapport with customers. What is one of those tips?
A) Don't patronize your customers by offering them compliments.
B) Ask questions about your customer.
C) Find reasons to show off your expertise.
D) Let the customer know who your important clients are.
E) Do most of the talking.
Dale Carnegie Institute
An educational organization that offers training in communication, leadership, sales, and self-improvement based on the principles of its founder, Dale Carnegie.
- Identify effective strategies for building rapport with customers.
Verified Answer
KK
Kaycee KinnardMay 01, 2024
Final Answer :
B
Explanation :
Asking questions about your customer is a recommended strategy by the Dale Carnegie Institute for building rapport. It shows interest in the customer's needs and preferences, fostering a positive relationship.
Learning Objectives
- Identify effective strategies for building rapport with customers.