Describe how organizations contribute to employees' job satisfaction and retain key employees by defining the role analysis technique and listing its steps.

The role analysis technique is a process of formally identifying expectations associated with a role. The role occupant (the person who fills a role) and each member of the person's role set (people who directly interact with this employee) each write down their expectations for the role. They meet to discuss their expectations and develop a preliminary list of the role's duties and behaviors, trying to resolve any conflicts among expectations. Next, the role occupant lists what he or she expects of others in the set, and the group meets again to reach a consensus on these expectations. Finally, the group modifies its preliminary list and reaches a consensus on the occupant's role. This process may uncover instances of overload and underload, and the group tries to trade off requirements to develop more balanced roles.