Customer ________ is a specific form of customer service in which companies focus on what is best for the customer.

Customer Advocacy

The act of supporting or recommending a company's products or services by its customers, often influenced by positive experiences.

Customer Service

All of the activities a firm engages in to satisfy the needs and wants of its customers.

Understand the critical role of customer interaction and relationship development during the sales journey.

Verified Answer

Final Answer :

advocacy

Learning Objectives

Understand the critical role of customer interaction and relationship development during the sales journey.