Asked by jessica Musgrave on Aug 01, 2024
Verified
Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how much the customer has purchased from your company in the past.
B) the medium you are using for the message.
C) how long it has been since the problem occurred.
D) potential ethical and legal outcomes.
E) how much you personally regret the decision made.
Ethical Outcomes
Results or consequences of actions that are considered morally right and beneficial in terms of ethical standards.
Legal Outcomes
The results or consequences of legal actions or proceedings.
Apologize
The act of expressing regret or sorrow for having done something wrong or caused inconvenience to others.
- Understand the ethical and legal considerations in delivering bad news about transactions.
Verified Answer
ZK
Zybrea KnightAug 03, 2024
Final Answer :
D
Explanation :
Apologizing for bad news may be interpreted as an admission of wrongdoing and can have potential legal implications. It is important to consider the ethical and legal outcomes before apologizing in such situations.
Learning Objectives
- Understand the ethical and legal considerations in delivering bad news about transactions.
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