Asked by Meadow Smith on Aug 01, 2024
Verified
When you deliver bad news about business transactions (such as a delayed order shipment),you should always apologize to the audience.
Apologize
The act of expressing regret or sorrow for actions that may have caused harm or inconvenience to others.
Bad News
Unfavorable or distressing information that needs to be communicated, often requiring careful handling to mitigate negative reactions.
Business Transactions
The exchange of goods, services, or funds between two or more parties in a commercial context.
- Acquire knowledge of the ethical and legal implications when delivering unwelcome news about transactions.
Verified Answer
ZK
Zybrea KnightAug 05, 2024
Final Answer :
False
Explanation :
While it's important to acknowledge the issue and express empathy, constantly apologizing can undermine confidence in your business. It's more effective to focus on solutions and any steps being taken to rectify the situation.
Learning Objectives
- Acquire knowledge of the ethical and legal implications when delivering unwelcome news about transactions.
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