According to Deming, scientific management led to rigid and autocratic organizations that are unresponsive to customers and employees alike.

Scientific Management

A theory of management that analyzes and synthesizes workflows, aiming to improve economic efficiency, especially labor productivity.

Deming

Refers to W. Edwards Deming, an engineer, statistician, and management consultant known for his work in quality management and productivity improvement.

Autocratic Organizations

Organizations characterized by centralized decision-making, where control is exercised by a single leader, leading to quicker decision-making but potentially lower employee morale.