What is a balanced scorecard?

A) It shows profits or losses at a point in time, which is displayed in a Sales - Expenses = Net Income format.
B) It shows assets and liabilities at a point in time.
C) It tallies organizational performance in financial, customer service, internal process, and innovation and Learning areas.
D) It occurs when revenues are equal to costs.
E) It reduces costs and improves workflow by scheduling materials to arrive at a workstation or facility just in time for use.

Balanced Scorecard

A strategic planning and management system that is used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

Organizational Performance

Refers to how well an organization is meeting its goals and objectives through the efficiency and effectiveness of its operations and resource use.

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.