Asked by Bianka Novalien on May 28, 2024
Verified
Which type of call must be immediately routed to the provider?
A) Emergency
B) Billing errors
C) Prescription renewals
D) Requests for test results
E) Calls from attorneys
Emergency
A serious, unexpected situation requiring immediate action.
Prescription Renewals
The process of obtaining a new prescription once the original one expires or the medication runs out.
Billing Errors
Mistakes or inaccuracies in the charges for services or products, often leading to disputes in medical or other invoices.
- Learn to determine the importance of and effectively manage phone calls in a healthcare office, recognizing which situations call for urgent attention from medical staff.
- Recognize symptoms that indicate a need for immediate medical attention and appropriate responses.
Verified Answer
CT
Cassidy TurnerMay 29, 2024
Final Answer :
A
Explanation :
Emergency calls must be immediately routed to the provider because they can involve life-threatening situations or require urgent medical attention.
Learning Objectives
- Learn to determine the importance of and effectively manage phone calls in a healthcare office, recognizing which situations call for urgent attention from medical staff.
- Recognize symptoms that indicate a need for immediate medical attention and appropriate responses.