Asked by Reality Vlogs on Apr 26, 2024
Verified
Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?
A) Interrupt the patient and route the call to the physician
B) Wait until the patient pauses, then tell him you will route the call to the physician
C) Document the patient's description and relay the information to the physician
D) Record the conversation and play it back for the physician later
E) Listen to Mr. Patterson and thank him for calling; no documentation is necessary
Prescribed Medication
Drugs that are legally provided to patients by healthcare professionals to treat and prevent diseases.
Route the Call
The process of directing a telephone call to the appropriate recipient or department within a system.
Document
To record or provide written evidence of information, processes, or transactions.
- Understand how to prioritize and handle telephone calls in a medical office, including identifying situations that require immediate attention from medical practitioners.
- Accurately document and relay patient information to healthcare providers as appropriate.
Verified Answer
DA
Deena AljarallahMay 01, 2024
Final Answer :
C
Explanation :
Chris should document the patient's description and relay the information to the physician. This ensures that the physician receives accurate and detailed information about the patient's response to the medication.
Learning Objectives
- Understand how to prioritize and handle telephone calls in a medical office, including identifying situations that require immediate attention from medical practitioners.
- Accurately document and relay patient information to healthcare providers as appropriate.