Asked by Garrett Jones on Jul 14, 2024
Verified
Which of the following questions is an effective self-check when deciding on an ethical approach to a situation?
A) "Would I want all of my procedures to be made public knowledge?"
B) "Would I want to continue with this customer?"
C) "Would this customer be pleased with my suggestions?"
D) "Would my actions lead to a solution to the issue?"
Ethical Approach
A perspective or method guided by moral principles, focusing on right and wrong conduct, fairness, and respect for others.
Public Knowledge
Information or facts that are accessible and available to the general public, not restricted or confidential.
Self-Check
A personal evaluation process where an individual assesses their own performance, qualities, or achievements, often for improvement purposes.
- Apply ethical considerations in customer service.
Verified Answer
B, C, and D are not effective self-check questions for ethics. B is more focused on personal gain, C on customer satisfaction rather than ethical integrity, and D doesn't necessarily address the ethical implications of actions.
Learning Objectives
- Apply ethical considerations in customer service.
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