Asked by Christopher Robin on Jul 12, 2024
Verified
Which of the following is the best way to deal with a customer complaint?
A) You should take it as an opportunity to learn about the problems of your products and improve.
B) You should ignore it as all customers cannot be equally satisfied.
C) You should cover up the complaint as these instances have a negative effect on the company.
D) You should blame the person responsible for the complaint.
Customer Complaint
A form of feedback where a customer expresses dissatisfaction with a product or service.
Cover Up
An attempt to hide a mistake, wrongdoing, or embarrassing information from being made public.
Blame
The act of attributing responsibility for a fault or wrong to someone or something.
- Utilize customer complaints as opportunities for improvement.
Verified Answer
JR
Jaime ReynaJul 13, 2024
Final Answer :
A
Explanation :
Taking a customer complaint as an opportunity to learn about product problems and improve is the best approach. This can help in enhancing the product/service and building trust with the customer. Ignoring or covering up the complaint can lead to negative customer experience and harm the reputation of the company. Blaming the person responsible for the complaint is not a solution either, as it does not address the customer's issue.
Learning Objectives
- Utilize customer complaints as opportunities for improvement.