Which of the following is developed from critical incidents and uses a substantial number of critical incidents to define specifically all the measures necessary for effective performance?

A) A behavioral observation scale
B) A Likert scale
C) A graphic rating scale
D) A semantic differential scale

Critical Incidents

Events or situations that are unusual, unexpected, or extremely significant in nature, often necessitating immediate attention and action to mitigate impact.

Effective Performance

Effective Performance denotes the level at which an individual, group, or organization successfully meets or exceeds its goals and objectives.

Behavioral Observation Scale

A tool used in performance management to evaluate and document specific, observable behaviors of employees.