Asked by Abbey Jarman on May 07, 2024
Verified
Which of the following is a guideline for making a call requesting payment from a patient?
A) Pose as a government official to convince the patient to pay
B) Tell other people in the office about it and ask for suggestions
C) Threaten to turn the account over to a collection agency, even if you do not plan to do so
D) Call the patient after 8 a.m. or before 9 p.m.
E) Refuse to talk to anyone except the patient, not even the patient's attorney
Payment Requesting
The process of asking for payment for goods or services rendered, typically through invoicing or billing.
Collection Agency
An organization employed by creditors to collect funds that are past due or accounts deemed to be in default.
- Understand ethical and legal guidelines in the billing and collection process.
- Know the rights of patients and the legal obligations of medical practitioners in credit and billing practices.
Verified Answer
JH
James HavensMay 09, 2024
Final Answer :
D
Explanation :
The guideline for making a call requesting payment from a patient includes calling the patient after 8 a.m. or before 9 p.m., which respects the patient's privacy and adheres to regulations regarding debt collection practices.
Learning Objectives
- Understand ethical and legal guidelines in the billing and collection process.
- Know the rights of patients and the legal obligations of medical practitioners in credit and billing practices.