Asked by Bella Carranza on May 08, 2024
Verified
Which of the following bad-news messages should be organized using the direct strategy?
A) An announcement of changes in business services
B) A layoff notice for a long-time employee
C) A denial of benefits on an insurance claim to an angry customer
D) A notice of an unexpected plant closure to the city council and mayor
Negative Message
Communication that conveys bad news, rejection, or feedback that might not be favorable to the receiver.
Vacation Request
A formal or informal appeal by an employee to take a predetermined amount of time off from work.
Plan Strategically
The process of defining a direction and making decisions on allocating resources to pursue this strategy.
- Distinguish between scenarios necessitating a straightforward versus a nuanced method in conveying unfavorable news.
Verified Answer
SG
Sarah GarciaMay 13, 2024
Final Answer :
A
Explanation :
The direct strategy is most appropriate for routine or neutral messages where the audience is not emotionally invested or does not require a detailed explanation before receiving the main point. An announcement of changes in business services is typically straightforward and does not carry the emotional weight or complexity that would necessitate the indirect strategy, making it suitable for a direct approach.
Learning Objectives
- Distinguish between scenarios necessitating a straightforward versus a nuanced method in conveying unfavorable news.