Asked by Ashlyn Albert on Jul 08, 2024
Verified
When you are refusing a routine request from someone in an established relationship,you
A) should use the indirect approach.
B) should invoke company policy if that is a possible out.
C) don?t need to invest as much time and effort as you would for other kinds of negative messages.
D) should give the name of the person making the decision.
E) avoid offering suggestions or other options available.
Indirect Approach
A communication strategy that involves conveying a message in a roundabout way rather than directly.
Routine Request
A standard or regular way of asking for something within a business or professional context.
Negative Messages
Communications that convey unfavorable, disappointing, or unwelcome information to the recipient.
- Acquire knowledge about employing direct and indirect methods for delivering negative news.
Verified Answer
SS
Samara SupervilleJul 09, 2024
Final Answer :
A
Explanation :
Using the indirect approach allows you to cushion the refusal and avoid causing offense or damaging the relationship. It also shows that you value the relationship and have taken time to consider the request.
Learning Objectives
- Acquire knowledge about employing direct and indirect methods for delivering negative news.
Related questions
If the Stakes Are High for You or Your Receiver,use ...
Which Format Is Usually Most Effective When Rejecting Suggestions and ...
Which of the Following Is an Advantage to Using the ...
Why Is Using the Indirect Approach Usually Better When Refusing ...
If You're Using the Direct Approach to Deliver a Negative ...