Asked by Arthur Brooks on Aug 01, 2024
Verified
When using the direct approach for a negative message,which of the following should open the message?
A) Reasons for the situation
B) The bad news
C) Reasons for the decision
D) A positive statement of good will
E) A statement of your desire to maintain a good relationship
Direct Approach
A communication style that is straightforward and to the point, without unnecessary details or digressions.
Negative Message
Communication that conveys a refusal, denial, or unfavorable information in a tactful way.
Positive Statement
An assertion that can be tested and validated, often used in economics to describe facts without judgment.
- Grasp the importance of selecting either a direct or subtle way to present unfavorable news, taking into account the specific situation and the audience.
- Comprehend the pros and cons of apologizing within business messages.
Verified Answer
KE
Kelli EasterdayAug 03, 2024
Final Answer :
B
Explanation :
When using the direct approach for a negative message, it is important to open with the bad news so the recipient knows immediately what the message is about. Saving the bad news for later can create confusion and lead to misunderstandings. Therefore, the best choice to open the message is option B - The bad news.
Learning Objectives
- Grasp the importance of selecting either a direct or subtle way to present unfavorable news, taking into account the specific situation and the audience.
- Comprehend the pros and cons of apologizing within business messages.