Asked by Alexandria Russell on Jun 20, 2024
Verified
Shelly's data shows that out of the last 100 orders shipped, 92 orders were filled completely and correctly. Of these, 89 were reported as being received on time, but one of them had an inaccurate invoice enclosed. What is Shelly's perfect order rate?
A) 100%
B) 92%
C) 89%
D) 88%
Perfect Order Rate
A metric that measures the percentage of orders fulfilled exactly as requested by the customer, without any errors or delays.
Inaccurate Invoice
This occurs when a billing document contains errors or incorrect information, leading to potential disputes or financial discrepancies.
- Acquiring knowledge on the overarching theme of customer care in logistics and marketing.
Verified Answer
ZT
Zachary TaylorJun 21, 2024
Final Answer :
D
Explanation :
The perfect order rate is calculated based on orders that are complete, accurate, and delivered on time. Out of 92 orders filled completely and correctly, 89 were received on time, but one had an inaccurate invoice, leaving 88 orders that met all criteria of a perfect order. Therefore, the perfect order rate is 88 out of 100, or 88%.
Learning Objectives
- Acquiring knowledge on the overarching theme of customer care in logistics and marketing.
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