Asked by raman rainkh on Jul 08, 2024
Verified
What four guidelines should you follow in writing effective closings to negative messages?
Effective Closings
The concluding part of a communication that reinforces the main message, encourages action, or provides closure.
Negative Messages
Communications that convey denials, rejections, or unfavorable information.
- Display capability in composing effective starts and finishes for negative correspondences.
- Distinguish between effective and ineffective ways to conclude negative messages.
Verified Answer
LS
Luke Sergei WarchockiJul 12, 2024
Final Answer :
(1)Avoid a negative or uncertain conclusion-there's no need to refer to,repeat,or apologize for the bad news.(2)Manage future correspondence.Don't encourage additional communication unless you're willing to discuss your decision in more detail.(3)Be optimistic about the future instead of anticipating problems with statements such as,"Should you have any further problems,please let me know." (4)Be sincere,avoiding meaningless clichés.
Learning Objectives
- Display capability in composing effective starts and finishes for negative correspondences.
- Distinguish between effective and ineffective ways to conclude negative messages.