Asked by McKenzie Copher on Apr 24, 2024
'Total quality management' is a result of the work originally done by:
A) W. Edwards Deming.
B) Peter Drucker.
C) Herman Franks.
D) Harry Truman.
E) Michael Hammer.
Total Quality Management
A management approach focused on improving the quality of all organizational processes to meet customer needs and exceed their expectations.
W. Edwards Deming
An American engineer, statistician, and management consultant, credited with significant contributions to the philosophy and practice of quality control and improvement.
- Comprehend the origins and development of total quality management.
Learning Objectives
- Comprehend the origins and development of total quality management.
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