Managing with an organisation-wide commitment to continuous improvement and meeting customer needs completely is the concept of:

A) Theory Z.
B) good leadership.
C) Total quality management.
D) systems theory.
E) organisational behaviour.

Total Quality Management

A comprehensive and continuous effort by an organization to improve the quality of its products, services, and processes through ongoing feedback and development.

Continuous Improvement

Continuous Improvement is an ongoing effort to improve products, services, or processes through incremental and breakthrough improvements, often influenced by methodologies like Lean and Six Sigma.

Customer Needs

The wants and requirements that customers express to fulfill a certain function or solve a problem through the purchase or use of a product or service.