Asked by Janay Johnson on May 11, 2024
Verified
Which of the following statements forms the cornerstone of Total Quality Management (TQM) ?
A) Inflexible, static rules are potentially harmful to maintaining a productive workforce.
B) It places significant emphasis on the rights and needs of the individual person.
C) It assumes that all workers are happy to work, able to assume responsibility, and overall quite creative.
D) The process of whatever happens in an organization is more important than the product.
Total Quality Management (TQM)
An organization-wide approach aiming at continuous improvement of all processes, products, services, and culture to achieve long-term success through customer satisfaction.
Productive Workforce
A group of employees that efficiently achieves high levels of output and contributes significantly to the organization's goals.
- Comprehend the foundational principles of Total Quality Management (TQM) and its emphasis on process over product.
Verified Answer
SS
stacy stewartMay 15, 2024
Final Answer :
D
Explanation :
The statement "The process of whatever happens in an organization is more important than the product" forms the cornerstone of TQM. This means that the focus should be on continuously improving the processes within an organization rather than just the end product or service. This ensures that quality is built into every aspect of the organization and that it is constantly striving for improvement.
Learning Objectives
- Comprehend the foundational principles of Total Quality Management (TQM) and its emphasis on process over product.