Asked by Maryam Almamlouk on Apr 26, 2024

verifed

Verified

To project a professional image when sending a negative message, you should

A) respond briefly without providing details.
B) readily accept all blame.
C) use forceful language.
D) control your emotions.

Indirect Strategy

An indirect strategy is a communication or action plan that approaches objectives subtly or diplomatically, rather than through direct confrontation or explicit demands.

Bad News

Information that is undesired, unfavorable, or showing an unfortunate outcome.

Demonstrates Writing

The act of showing one's ability to compose text for various purposes, including communication and articulation of ideas.

  • Incorporate positive utterances and empathic approaches to buffer the effect of bad news.
verifed

Verified Answer

DE
Domonique EvansApr 30, 2024
Final Answer :
D
Explanation :
Controlling your emotions is crucial when delivering a negative message to maintain professionalism and ensure the message is received as intended, without escalating the situation.