Asked by Nguyen Hien Minh Quan on Apr 24, 2024
Verified
When delivering negative news using the direct approach,how should the message end?
A) With a positive statement aimed at maintaining a good relationship with the audience
B) With a reminder of the bad news
C) With advice on how to prevent negative issues from arising in the future
D) With a neutral close
E) With a plan of action
Positive Statement
An assertion or claim that reflects an objective observation about the world, which can be tested or verified.
Direct Approach
A straightforward method of communication or problem-solving that involves addressing issues without evasion or complication.
- Employ strategies to soften the repercussions of bad news while still providing clear and understandable information.
- Gain insight into the framework and constituents of direct as well as indirect messages that deliver unfavorable news.
Verified Answer
AA
Ashley AlimoApr 30, 2024
Final Answer :
A
Explanation :
A)A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, offers any additional information that may help the audience, and ends with a positive statement aimed at maintaining a good relationship with the audience.
Learning Objectives
- Employ strategies to soften the repercussions of bad news while still providing clear and understandable information.
- Gain insight into the framework and constituents of direct as well as indirect messages that deliver unfavorable news.
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