The process of designing a training and development program should begin with:

A) the selection of the specific training techniques that are to be used in the program.
B) a needs analysis where HR managers determine the organization's true needs related to training.
C) the decision of whether to conduct training in-house or through outsourcing.
D) a preparatory session for HR instructors to ensure the success of the program.

Needs Analysis

The process of identifying and evaluating the needs of a particular project or organization to determine the necessary actions and resources for addressing those needs.

Training Techniques

Various methods used to transfer knowledge and skills to employees, including on-the-job training, classroom training, e-learning, simulations, and mentoring.

In-House

Refers to activities or operations conducted within a company by its own staff or resources, rather than being outsourced to external entities.