The management at the restaurant where Robin works has long used the phrase "team" in order to describe how everyone at the restaurant needed to pull his or her weight for a collective success. Instead of "shift managers," there were "shift coaches," and instead of "good employees," there were "team players." Recently, a new manager came in to the restaurant and is referring herself as the "director" and all of the staff as "cast members." After two weeks, tensions between staff and management reached a boiling point. How might we best describe what is going on?

A) The new manager didn't thoroughly learn the existing culture in order to manage it well.
B) The new manager didn't have the right vocabulary to describe the staff at the restaurant.
C) The new manager didn't understand the rites of passage she needed to go through before becoming a leader.
D) The new manager is using a different root metaphor to understand how the staff works with management and each other.

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Thato Ramatseba · Accepted Answer

Final Answer : D, Explanation :  The scenario highlights a shift in vocabulary used by the management, and the new manager is using a different root metaphor to understand how the staff works with management and each other. This has caused tensions to rise within the staff as they may not be familiar or comfortable with the new language and culture. Option A can be eliminated because the new manager is implementing a new vocabulary intentionally. Option B is not entirely accurate as the issue is not just about vocabulary but more about the underlying metaphors for management-staff relationships. Option C is not relevant to this scenario.

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