Asked by Jamie Wilson on Jul 08, 2024
Verified
Rob manages a men's grooming services salon in New York City. He has trained his sales staff to report comments and requests for services the store currently does not offer. Which services gap might this information help reduce?
Services Gap
The discrepancy between customers’ expectations of service quality and their actual experiences.
- Pinpoint and interpret the diverse gaps in service and their influence on the caliber of service provided.
Verified Answer
ZK
Learning Objectives
- Pinpoint and interpret the diverse gaps in service and their influence on the caliber of service provided.
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