Asked by Praveeni Sooriyamudali on Apr 27, 2024
Verified
Tanya, a sales representative, is facing the hindrance stressor of trying to resolve a problem with an angry, hostile customer. During the meeting with the customer, Tanya is therefore likely to ________.
A) be strongly motivated and perform well
B) be poorly motivated and perform poorly
C) develop symptoms of burnout
D) not take the customer's dissatisfaction too seriously
Hindrance Stressor
Factors that obstruct personal growth or job performance, causing stress and potentially reducing job satisfaction.
Angry
A strong feeling of displeasure or hostility triggered by what one perceives as wrong or threatening.
Hostile
Showing or feeling opposition or dislike; unfriendly or adversarial, often creating a negative or threatening environment.
- Understand the impact of workplace conditions, including role conflict, role overload, and abusive supervision, on stress levels.
Verified Answer
SS
Seynthan SelvachandranApr 27, 2024
Final Answer :
B
Explanation :
When facing a hindrance stressor like an angry, hostile customer, Tanya is likely to feel poorly motivated and perform poorly due to the high levels of perceived stress.
Learning Objectives
- Understand the impact of workplace conditions, including role conflict, role overload, and abusive supervision, on stress levels.