Asked by Michael Morales on Jul 03, 2024
Verified
Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?
A) Accommodative style
B) Competitive style
C) Sharing style
D) Avoidant style
Accommodative Style
A conflict resolution style where one party shows a willingness to meet the needs of others at the expense of their own interests.
Conflict Management
The practice of identifying and handling conflicts in a wise, efficient, and effective manner.
Regular User
An individual who frequently utilizes a service, product, or system as part of their routine.
- Recognize various conflict management strategies and their applications in different scenarios.
Verified Answer
Learning Objectives
- Recognize various conflict management strategies and their applications in different scenarios.
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