Social computing has vastly altered both the expectations of customers and the capabilities of corporations in the area of _________.

A) CRM
B) ERP
C) HRM
D) SCM

Social Computing

An area of computing that involves the interaction and collaboration among people or users through social media, online communities, and collaborative software.

CRM

Customer Relationship Management (CRM) encompasses the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.

Capabilities

Describes the various functions, skills, or expertise that an organization, system, or individual can effectively employ.