United Airlines originally apologized only for the "overbook situation" that caused Dr. Dao physical harm. After two days, United Airlines changed its public responses due to ________.

A) customer boycotts
B) machine learning recommendations
C) pressure from lawyers
D) social media backlash

Social Media Backlash

Negative public reaction or response, often viral, against a company, individual, or idea on social media platforms.

Customer Boycotts

Customer boycotts involve consumers deliberately avoiding purchasing products or services from a company as a form of protest against the company's policies, actions, or ethical practices.

Machine Learning

A subset of artificial intelligence that focuses on the development of algorithms and models that improve their performance through data without being explicitly programmed.