Asked by Denia Drake on Jul 02, 2024
Rick Lee, a milk deliveryman in New York, delivers dairy products to 200 customers weekly. The quality of the service Rick provides to his customers is based on customer expectations. All of the following determine the expectations of Rick's customers EXCEPT:
A) customer needs for fresh milk delivered weekly.
B) customer experiences with milk from a grocery store.
C) Rick's ability to provide the anticipated dairy products.
D) word-of-mouth comments about Rick's product and service.
E) changing shifts in demand for local produce and dairy products.
Customer Needs
Customer needs encompass the desires, expectations, or requirements that customers have regarding a product or service to solve a problem or fulfill a desire.
Grocery Store
A retail store that primarily sells food, both fresh and packaged, along with various household items.
Service Quality
Service quality is a measure of how well a delivered service matches the customer's expectations.
- Perceive the impact of customer service and its factors in continuing satisfying customer associations.
Learning Objectives
- Perceive the impact of customer service and its factors in continuing satisfying customer associations.
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