Asked by Marella Paine on May 03, 2024
Verified
___________ refers to a customer catching the emotions of a salesperson.
Catching Emotions
The process by which an individual's emotions influence or are influenced by the emotions of others, often described in the context of emotional contagion.
- Become familiar with the importance and distinctions of display rules in a workplace setting.
Verified Answer
PA
Learning Objectives
- Become familiar with the importance and distinctions of display rules in a workplace setting.