Asked by Caleb Miller on Mar 10, 2024
Verified
Lexie cannot make up her mind on which shoes she should pick for her winter formal. She has spent over an hour with the shoe salesperson, Kris, going back and forth from sandals to pumps then to wedges. Even though Kris feels annoyed, she has kept her composure. Kris has remained responsive and available. Kris is compelled to be polite regardless of her true feelings. This is an example of ______.
A) emotional dissonance
B) negative affect
C) house rules
D) emotional contagion
Emotional Dissonance
The conflict or incongruence between experienced emotions and emotions expressed due to situational or professional demands.
- Comprehend the function and varieties of display rules within the context of organizational conduct.
- Understand the notion of emotional dissonance and its consequences.
Verified Answer
SM
Sabrina MedeirosMar 10, 2024
Final Answer :
A
Explanation :
Emotional dissonance occurs when there is a discrepancy between the emotions one feels and the emotions one displays. In this scenario, Kris feels annoyed but remains polite and composed, which is a classic example of emotional dissonance.
Learning Objectives
- Comprehend the function and varieties of display rules within the context of organizational conduct.
- Understand the notion of emotional dissonance and its consequences.