Outside influences for change in organizations, such as competitors' actions and customers' changing preferences are called ______.

A) external forces
B) interior pressures
C) internal forces
D) exterior pressures

External Forces

Outside influences for change.

Competitors' Actions

involves analyzing and responding to the strategies, movements, and decisions made by rival businesses in the marketplace.

Customers' Preferences

The tastes, likes, or desires of consumers that influence their purchasing decisions.