______ is a discrepancy between the emotions a person displays and the emotions he or she actually feels.

A) Emotional regulation
B) Negative effect
C) House rules
D) Emotional dissonance

Emotional dissonance occurs when there is a conflict between experienced emotions and emotions that are expressed or shown to others. This can happen in professional settings where individuals are required to display emotions that may not match their actual feelings, such as in customer service roles.