Asked by Justice Kay-Lease on Jul 11, 2024
Verified
Jennette handles customer complaints at a small stationary company, and noticed that customers tended to complain about just a few products. Jennette e-mailed her manager a proposal requesting customer support software to help them track the issues, and they got a free trial of the software. After a few months, the system did not seem to be saving her time, and her manager said this would be too expensive. Jennette decided to abandon the software, and use a spreadsheet to track customer complaints instead. By finding a new solution, Jennette demonstrated which ability?
A) productive forgetting
B) product innovation
C) cognitive dissonance
D) extrinsic motivation
Productive Forgetting
The beneficial aspect of forgetting that allows individuals to discard irrelevant information to enhance learning and decision-making efficiency.
Extrinsic Motivation
Motivation driven by external rewards such as money, fame, grades, or praise, rather than internal factors like personal satisfaction or enjoyment of the task itself.
Cognitive Dissonance
The mental discomfort experienced by a person who holds two or more contradictory beliefs, ideas, or values at the same time.
- Understand the distinction between intrinsic and extrinsic motivation in relation to creativity.
Verified Answer
AH
Agung HidayatJul 12, 2024
Final Answer :
A
Explanation :
Productive forgetting involves letting go of methods or tools that are not effective to embrace new, more efficient solutions. Jennette demonstrated this by moving away from the software that wasn't saving time or proving cost-effective, and adopting a simpler, more manageable solution with a spreadsheet.
Learning Objectives
- Understand the distinction between intrinsic and extrinsic motivation in relation to creativity.