Asked by Praveeni Sooriyamudali on Jun 13, 2024
Verified
It is always better to work out a customer problem in a public forum, so that the public can see how you deal with customers.
Public Forum
A common space, whether physical or virtual, where individuals can come together to discuss and express opinions on various topics.
Customer Problem
An issue or challenge faced by a customer that requires resolution.
- Understand the principles of effectively communicating negative messages to maintain goodwill and minimize negative impacts.
Verified Answer
BH
Bikash HamalJun 17, 2024
Final Answer :
False
Explanation :
Resolving customer problems in a public forum can sometimes escalate the situation or expose sensitive information. It's often better to address issues privately to understand the customer's concerns and find a satisfactory solution, maintaining professionalism and privacy.
Learning Objectives
- Understand the principles of effectively communicating negative messages to maintain goodwill and minimize negative impacts.